Regular Basis

Cleaning Services Canberra

We don't charge by the hour, we charge by what we do

You're hiring a cleaning service to clean, not be at your house for an allotted period of time. It's unfortunately common for us to hear things like:

"Our previous cleaners would come for exactly one hour before leaving. But I couldn't tell you what they did during that hour."

The solution is simple- Transparency. At the end of your quote we'll present you with a list of everything we'll clean each visit. The list is fully customisable!

Cleaning Service Canberra Regular Basis
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Hotel grade housekeeping in Canberra

In addition to bed-making, our housekeeping services include:

  • Folding bed linen & clothes

  • Packing & unpacking the dishwasher

  • Dropping off items to the dry cleaners etc.
     

If you'd like any of these services included in your regular service, don't hesitate to mention it during the quote!

Colour coded cloths for no cross-contamination

Every home we visit is allocated it's own bundle of cloths at the start of the day. You can rest assured that we aren't bringing other people's germs into your home.

Colour Coordinated Cloths Dream City Cle
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Same cleaners every time

Our diligent and hard-working teams are permanently assigned to the homes in various regions around Canberra for certain days of the week.

For example, Team 1 (Andy & Amy) might be scheduled to be in West Belconnen every second Tuesday and Friday.

Meanwhile, Team 2 (Ivy & Jim) never get to go to Belconnen at all. But you'll find them in the Inner South every Thursday and in Tuggeranong every second Monday. 

The quoting process

Step one. Book your quote. You can do this online by clicking one of the links, or by giving us a call. At this stage, we'll ask you for your contact details and your address. Don't worry, under no circumstances will we sell your personal information to third parties.

 

If you choose to book online you'll see our staff availability. From there you can choose the time that suits you best. If you choose to book over the phone, we'll work with you to find a mutually suitable time.
 

Step two. We'll show up on time. In the unlikely event that we're running late, we'll send you a text or give you a call. 
 

Step three. Show us around. After a brief exchange of pleasantries we'll ask that you take us around your home room by room.

 

We'll be taking notes and making a tally of how many rooms there are, how many are carpeted, how many are wood or tile. We'll also be noting the degree to which dust, grime, and grease have accumulated in their respective areas.

Step four. At the end of the quote we'll discuss pricing for your desired frequency. We'll also discuss other cost saving methods, i.e. cleaning guest rooms and infrequently used bathrooms on a rotational basis.

Step five. We'll present you with a formal, written quote that outlines the details and scope of our service. This way you'll know exactly what it is you're paying for, and the level to which your home will be cleaned.

Step six. Accept our quote. You can do this via phone or email. Just mention your name and address.

email: info@dreamcitycleaning.com.au

phone: 6278 6421 or 0410 662 678

Step seven. Provide us with access. Some of our clients cut us a key, some of our clients give us a code to access a lock box. Others, who work from home, simply let us in. 

Step eight. Relax :)

Frequently asked questions

What do I need to do before you arrive?


You don't have to "clean before the cleaners come." So long as the surfaces are mostly uncluttered we'll be able to clean them. Young children? It's our policy to gently place toys and clothing onto the bed.




Do I have to cut you a key?


We ask that you do what makes you feel the most comfortable. Our key security is top notch, but we're more than happy to access a lock-box, or simply be let in by you.




Why can't you quote over the internet or over the phone?


Every home is different. 3 bedroom, 2 bathrooms, 2 living areas and a kitchen could cost as little as $100 per week all the way up to $200 per week. Variable factors include prior accumulation of unsanitary factors (such as grime in the shower grouting or grease on the stove top), the likely rate at which the accumulation of unsanitary factors will appreciate (i.e. how many individuals in the household, etc.), and so on. A simple questionnaire, by nature, couldn't cover these details. What ends up happening is that a 3B2b home, which would ordinarily quoted at $120, is charged a rate of $160. This higher figure becomes standardised to cover the costs of cleaning the $200 homes which are also being charged at $160. It's a deeply flawed system which we'd rather to avoid. Plus, we like to meet our clients!




Can you come every three weeks?


Unfortunately not. While we try to accommodate our client requests, cleaning every three weeks is incredibly difficult for our scheduling system. For the time being, we are only able to operate on a weekly, fortnightly or monthly schedule.




Can I pay in cash?


Unfortunately not. Cash payments are inconvenient for all parties. The benefit to you is that you don't have to run out to the ATM before we arrive. All payments are electronic.




How do I pay?


You can pay with a credit card or via direct deposit. On the day of the clean we send you an invoice via email. Payment is as simple as clicking a button and following the prompts. Alternatively, you can set up a recurring automatic payment.




Do you vacuum under the furniture?


Unless it's a Spring clean, we're not going to lift up your couches. Whatever can be accessed without lifting the furniture itself will be vacuumed. In saying that, we do lift up rugs/carpets to vacuum under. And when it comes to dining tables and chairs, our policy is to gently move the chairs out of the way before vacuuming under the table proper before replacing them. The same procedure goes for mopping.




Do I need to be there during the clean?


This is per your preference. On the extreme end, we've cleaned several clients' homes for nearly a decade without ever meeting them. In saying that, it never hurts to build a personal relationship with the people coming visit your homes on a regular basis.





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